Problem types

Credentials are missing, malformed or expired.

This order will be placed with your Tenvelo account. Agree to share your details with the business once, and try again.

A team keeps at least one admin. Make someone else an admin first.

This screen belongs to another business. Reload it.

This needs a stronger sign-in. Sign in again with a second step.

That sign-in has no account in any merchant. Ask a merchant owner to invite you, then try again.

This account is not permitted to perform that operation.

That PIN has been tried too many times and is locked for a while. Try again later, or have a manager reset it.

The sign-in provider has not verified that email. Verify it at the provider, then try again.

This refund or void is above the merchant's approval limit. A manager or owner must complete it.

This merchant is not licensed for that suite.

No such resource, or none visible to this account.

Nothing has been ordered at this table yet, so there is no bill to show.

The resource has changed since the version you read. Re-read it, re-apply your change, and retry.

This resource is append-only and cannot be modified. Void it and issue a replacement.

This Idempotency-Key was already used for a different request body. Use a new key, or resend the original request unchanged.

An identical request is still being processed. Retry shortly.

This device has recorded facts that are not yet part of the books, and this write is judged against them. Nothing is wrong with it — it is early. Keep it queued and send it again; it will be accepted once the facts are applied.

The submitted totals do not match the server's calculation. The device may be running stale tax configuration.

A product in a tax class was sold in a fulfilment the class has no rule for. Set the class's rule for that fulfilment in the back office.

Amounts in different currencies cannot be combined.

Quantities in different dimensions cannot be combined: a mass and a volume need a density, which is never guessed.

The unit of measure is not one this API knows: each, g, kg, ml or l.

This cursor is older than the retained change log, so the changes between it and the oldest kept row are gone. Discard the cached data it refers to and start again from a snapshot; retrying with the same cursor would silently skip them.

This request names an API-Version this server no longer serves, so none of it was read. Keep what was sent, update, then send it again.

This request names an API-Version later than this server speaks, or not a date, so none of it was read. Keep what was sent: it goes once the server is updated.

This order already has a card payment in progress. Wait for its outcome, or cancel it, before taking another card.

The campaign's audience is empty: no guest in the segment may be told it. Widen the segment and try again.

This customer's account takes no more charges: it is closed, or was never opened. Take the payment another way.

The receipt is more than the account owes, and would leave it in credit. Record no more than the balance.

This receipt is already recorded against the account; recording it again would count the same money twice.

This card hold is no longer held: it was captured, released or expired, or was never authorised.

The card was declined for the authorisation. Take the card another way, or ask the guest for another card.

This table has an open order on it and cannot be withdrawn. Clear or move the tab first.

This dispute cannot move to that status from the one it is in: evidence is not submitted against one already won or lost.

This payout cannot move to that status from the one it is in: a failed payout is not marked paid, and a paid one does not go back.

The facts are recorded, but the order was not written — the reason is on the order's flag.

That house account charge is already recorded as received.

The bill already stands in that state.

The request conflicts with the current state of the resource.

The request could not be read: malformed JSON, or a path or query parameter that does not parse.

Request bodies must be JSON, sent as application/json.

Rate limit exceeded for this client and merchant. Retry after the time in Retry-After; the limit is per process.

This endpoint is defined in the API specification but is not yet available.

One or more fields failed validation.

The service is temporarily unavailable. Retry after the time in Retry-After, with the same Idempotency-Key.

An unexpected error occurred.